Aquatica NZ Limited offer, from the date of purchase, a 2 year warranty on hand showers, a 5 year warranty on tapware and accessories and a lifetime warranty on stainless steel sinks. The pull-out spray parts of our sink mixers have a 2 year warranty.
Aquatica NZ Limited warrants that only high quality workmanship and materials have been employed in the manufacture of its tapware, accessories and stainless steel products. If any faulty workmanship or materials is proven during the warranty period, Aquatica NZ Limited will at its own cost repair or at its option replace the faulty product. The guarantee is transferrable but original proof of purchase from an authorized Aquatica distributor, is required. Any suspected defect must be notified to Aquatica as soon as possible after discovery and any repair work must be performed by a plumber who has received authorisation from Aquatica prior to proceeding with the work. To minimize customer inconvenience, Aquatica may immediately authorise repair work to be undertaken. However, this is not necessarily acceptance of liability.
The use of spray or abrasive cleaners of any kind will void the warranty. (Tapware should only be cleaned with a mild detergent and soft damp cloth).
Failure to use an in-line strainer or filter on lines to tapware incorporating a ceramic cartridge or ceramic disc mechanism may void the warranty. Water pressure exceeding 1000 kPa will void the warranty.
Aquatica to the Rescue!
At Aquatica, we don’t just think Customer Service - we live it!
Since the business first started, an entire culture has developed whereby staff members know that helping someone else, within the business, helps them to help the customer. If we are contacted with a query, we will do our utmost to sort it as quickly as possible, using the wealth of knowledge that is now available within the company.
So what happens if you, the customer, have a product with a problem?
Firstly, you must ensure that the product is still under warranty (see below for warranty details). You will also need an invoice or receipt to show when and where you purchased the item and then you can do one of two things:
Either take your invoice/receipt to the store where you purchased the item and ask them to contact us, ensuring you also supply your address and day-time contact phone number
Contact us direct (preferably by email) supplying us with all the same details.
Once we have confirmed your product is under warranty, one of our service technicians will contact you to discuss how to resolve your problem. If our technician has to visit your property, he will do so free of charge - provided the fault is with the product.
However, if the item is no longer under warranty, don’t despair. We can still organise a visit though there will be a call-out charge of $50 plus any parts required. This charge will also apply if it turns out the product is not at fault as does happen. We’ve even fixed a sink mixer that wasn’t ours!
In summary, our main aim is to have happy. contented customers and we will do our utmost to ensure that this happens.
So.... Aquatica to the Rescue indeed!
What our customers say about us: